Guide to Removing Wmail-Service.com Trojan (counter.wmail-service.com)

Wmail-Service.com is known as a Command & Control (C&C) server for VenomSoftX malware, a malicious remote access trojan that aims to steal cryptocurrencies, execute commands or download additional payloads, and fingerprint the infected system. This guide offers steps to remove Wmail-Service.com Trojan from your system.

Signs of Infection

Several signs may indicate that your computer has been infected with malware such as VenomSoftX RAT, or adware associated with Wmail-service.com. Some common symptoms include:

• Frequent unwanted pop-up ads, banners, or advertisements on your browser, even when you are not visiting suspicious sites.
• Changes in your browser’s homepage, search engine, or default settings without your knowledge or consent.
• Redirection to unknown or suspicious sites while browsing the web.
• Your computer performance has slowed down, and it takes longer to open programs or files.
• You notice unfamiliar or suspicious programs, files, or folders on your computer.
• The anti-virus software or security tools on your system have been disabled, or you are unable to update them.

If you experience any of the above symptoms, it is recommended that you perform a thorough virus scan using reputable anti-virus software, such as Avast, Norton, or McAfee. These programs can detect and remove most types of malware infections, including VenomSoftX RAT and adware associated with Wmail-service.com.

Remove Wmail-Service.com from Browser

Continuously seeing intrusive pop-up ads is an indication that the web browser settings have been manipulated. Reverting these changes in the browser options is likely to be the solution to the issue. Here is how to remove Wmail-service.com from some popular browsers:

Google Chrome:

1. Open Google Chrome and click on the three dots icon located at the top right corner of the browser window.
2. From the dropdown menu, select “Settings.”
3. Scroll down to the “Privacy and security” section and click on “Clear browsing data.”
4. Check the boxes next to “Cookies and other site data” and “Cached images and files.”
5. Click on “Clear data.”
6. Go back to “Settings” and select “Search engine.”
7. Choose a default search engine other than Wmail-service.com.
8. In the “On startup” section, select “Open a specific page or set of pages.”
9. Click on “Add a new page” and add a legitimate website.
10. Finally, restart Google Chrome.

Mozilla Firefox:

1. Open Mozilla Firefox and click on the three lines icon located at the top right corner of the browser window.
2. From the dropdown menu, select “Options.”
3. Go to the “Privacy & Security” tab and click on “Clear Data.”
4. Check the boxes next to “Cookies and Site Data” and “Cached Web Content.”
5. Click on “Clear.”
6. Go back to “Options” and select “Search.”
7. Choose a default search engine other than Wmail-service.com.
8. In the “Home” section, select “Custom URLs” and add a legitimate website.
9. Finally, restart Mozilla Firefox.

Microsoft Edge:

1. Open Microsoft Edge and click on the three dots icon located at the top right corner of the browser window.
2. From the dropdown menu, select “Settings.”
3. Scroll down and click on “Privacy, search, and services.”
4. Click on “Choose what to clear” under “Clear browsing data.”
5. Check the boxes next to “Cookies and other site data” and “Cached images and files.”
6. Click on “Clear now.”
7. Go back to “Settings” and select “Profiles.”
8. Choose a default search engine other than Wmail-service.com.
9. In the “Startup” section, select “Open a specific page or pages.”
10. Click on “Add a new page” and add a legitimate website.
11. Finally, restart Microsoft Edge.

Safari:

1. Open Safari and click on “Safari” located at the top left corner of the screen.
2. From the dropdown menu, select “Preferences.”
3. Go to the “Privacy” tab and click on “Manage Website Data.”
4. Select “Remove All.”
5. Go back to “Preferences” and select “Search.”
6. Choose a default search engine other than Wmail-service.com.
7. In the “General” section, select “Homepage” and add a legitimate website.
8. Finally, restart Safari.

Remove the Unwanted Program

To remove unwanted programs from your computer, follow these steps:

1. Open the Control Panel on your computer. The method to access the Control Panel may vary depending on the version of Windows you are using. You can search for it in the Start menu or press the Windows key + X and select “Control Panel” from the list.
2. Once you are in the Control Panel, click on “Programs” or “Programs and Features.”
3. You will see a list of installed programs on your computer. Look for the program you want to remove and select it.
4. Click on “Uninstall” or “Change/Remove” to initiate the uninstallation process.
5. Follow the on-screen instructions to complete the removal of the unwanted program.
6. Once the program has been successfully uninstalled, restart your computer.
7. Finally, it is recommended to run a malware scan on your computer using a reliable antivirus software to ensure that there are no remaining traces of the unwanted program or any other malware.

Remove Extension from Browser

Malicious adware and viruses can be disguised as web plugins within the web browser. If you cannot find any suspicious programs or applications on your computer, it is likely that the adware is hidden within the web browser itself. Follow these steps for each browser to remove an extension from your web browser:

Google Chrome:

1. Open Google Chrome and click on the three-dot menu icon on the top-right corner of the window.
2. Select “More tools” and then click on “Extensions.”
3. Find the extension you want to remove and click on the “Remove” button next to it.
4. Click “Remove” again in the confirmation dialog box.
5. The extension will be removed from Google Chrome.

Mozilla Firefox:

1. Open Firefox and click on the three-line menu icon on the top-right corner of the window.
2. Click on “Add–ons” from the dropdown menu.
3. Click on “Extensions” from the left-hand menu.
4. Find the extension you want to remove and click on the three-dot menu icon next to it.
5. Click on “Remove” and then click “OK” to confirm.
6. The extension will be removed from Mozilla Firefox.

Microsoft Edge:

1. Open Microsoft Edge and click on the three-dot menu icon on the top-right corner of the window.
2. Click on “Extensions” from the dropdown menu.
3. Find the extension you want to remove and click on the gear icon next to it.
4. Click on “Remove” and then click “Remove” again to confirm.
5. The extension will be removed from Microsoft Edge.

Safari:

1. Open Safari and click on “Safari” from the menu bar at the top of the screen.
2. Click on “Preferences” from the dropdown menu.
3. Click on “Extensions” from the top menu bar.
4. Find the extension you want to remove and click on “Uninstall.”
5. Click “Uninstall” again in the confirmation dialog box.
6. The extension will be removed from Safari.

Use Malwarebytes Anti-Malware

Malwarebytes Anti-Malware is reputable anti-malware software that can help detect and remove various types of malware, including adware and other potentially unwanted programs. Follow these steps to use Malwarebytes Anti-Malware:

1. Go to the Malwarebytes website and download the software.
2. Install the software by following the on-screen instructions.
3. Once the installation is complete, open the Malwarebytes Anti-Malware program.
4. Click on the “Scan Now” button to start scanning your computer for malware.
5. The program will now scan your computer and list any malware that it finds.
6. Once the scan is complete, click on the “Quarantine” button to remove any detected malware.
7. Restart your computer to complete the removal process.
8. After your computer has restarted, open Malwarebytes Anti-Malware again and click on the “Scan Now” button to ensure that all malware has been removed.

By using Malwarebytes Anti-Malware, you can help protect your computer from malicious software and prevent unwanted pop-ups and advertisements.